Refund policy

Refund Policy

We want you to be happy with your purchase. We also know that buying something like this online means taking a small leap of faith, so here is exactly how returns work.

RETURN WINDOW

SnorePulse accepts returns and exchanges of items purchased on our website within 30 days of delivery, subject to the conditions below. Items cannot be returned or exchanged more than 30 days after delivery.

HYGIENE — PLEASE READ BEFORE YOU OPEN IT

The SnorePulse band is worn against the skin under the chin. For hygiene reasons, once a band has been worn it cannot be resold and is not eligible for return.

Returns are therefore accepted only for bands that are unworn and unused, with the sealed inner packaging intact.

If you have opened the box but not worn the device, contact us before returning it and we will tell you whether it still qualifies.

RETURN CONDITIONS

To be accepted, a return must meet all of the following:
- the band is unworn and unused, with the sealed inner packaging intact;
- there are no signs of damage, dirt, marks, moisture or odour;
- all original packaging and accessories are included — band, USB cable and instruction leaflet;
- you can provide your order number or the order confirmation email.

Any sign of use or damage will invalidate the return.

HOW TO START A RETURN OR EXCHANGE

E-mail snorepulse.customer@outlook.com with your order number and the reason for the return or exchange. We will reply with instructions. Please do not send anything back before you have received those instructions — unannounced returns cannot be processed.

Once a return is approved, please send the item back within 14 days.

RETURN SHIPPING

You are responsible for the cost of return shipping and for packaging the item securely. We recommend a tracked service, as we cannot guarantee that we will receive an untracked return. Items damaged in return transit may have their refund reduced or refused.

REFUNDS

Once your return is received and inspected we will e-mail you to confirm that it has arrived and whether the refund has been approved or rejected. Approved refunds are issued to your original payment method, normally within 14 days of us receiving the item.

LATE OR MISSING REFUNDS

Banks and card providers usually need a further 2–3 business days to post a refund. If more time than that has passed and you still have not seen it, e-mail us at snorepulse.customer@outlook.com and we will look into it.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective or incorrect, e-mail snorepulse.customer@outlook.com within 48 hours of delivery with a photo of the item and the packaging. We will arrange a free replacement or a full refund at no cost to you.

Please report it within that 48-hour window. We use the carrier's delivery timestamp when reviewing damage claims, and claims raised long after delivery may not be possible to honour.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return once the item has been received and inspected. Follow the same steps above to start the return.

EXCLUSIONS

We cannot accept returns of items that have been worn, items returned without their original packaging, or items damaged by use contrary to the instructions.

FEEDBACK

We would love to hear your feedback, questions or concerns. E-mail us at snorepulse.customer@outlook.com — we read everything.